Technical Support Specialist (Russian-English)

Multilogin helps companies see the Internet through millions of computers. It’s a completely new terrain waiting for you to make an impact.

We are looking to hire a Russian and English speaking technical support specialist to help us grow a customer-driven product and business.

Challenge accepted?

Examples of what you’ll do:

  1. Provide customer support to users via email and live chat
  2. Investigate user problems and prepare reports for developers
  3. Connect with users through TeamViewer and investigate their issues
  4. Handle payment-related operations
  5. Establish personal relationships with key customers
  6. Participate in software testing

 

As you grow into the role, you’ll have opportunities to challenge yourself in other areas like quality assurance, sales, and marketing.

To help you excel, you’ll get:

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To attend conferences for free

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To take courses on Udemy and Coursera

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A 1,000 € personal development budget

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Twice-a-year company vacation trips

Sergei

Customer experience lead

At Multilogin, we make sure that only the best specialists join us. These are people who have a passion for gaining new knowledge, utilizing and sharing their own experience, and building the strongest team and a unique product. If you share our passion, then you are the one that we are looking for.

You’re a good fit if you:

  1. Have excellent spoken and written communication skills in Russian and English
  2. Have 2 or more years of technical customer support experience
  3. Have previous experience in compiling and translating documentation from Russian to English and vice versa
  4. Preferably have previous experience in working with Jira or Confluence
  5. Have knowledge of computer hardware and networking systems
  6. Are punctual and attentive to details
  7. Are able to multitask
  8. Are flexible in your working hours and able to work in mornings, evenings and weekends
  9. Live in Tallinn or are willing to relocate to Tallinn

Sounds like YOU?

Hit the APPLY button and let’s talk!

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