Technical Support Team Lead (Mandarin Chinese)

Multilogin helps companies see the Internet through millions of computers. It’s a completely new terrain waiting for you to make an impact.

We are looking to hire a Chinese-speaking team lead who would help us build and lead a strong customer-focused Chinese-speaking support team, and help us explore new markets.

Challenge accepted?

Examples of what you’ll do:

  1. Lead a team of Chinese-speaking technical support specialists
  2. Define and monitor KPIs and make sure they are met
  3. Work closely with other teams, such as product and marketing teams
  4. Be responsible for compiling the documentation and translations from Chinese to English and vice versa
  5. Participate in the hiring process and onboard new team members

 

As you grow into the role, you’ll have an opportunity to participate in a wide range of processes related to company management.

To help you excel, you’ll get:

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To attend conferences for free

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To take courses on Udemy and Coursera

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A 1,000 € personal development budget

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Twice-a-year company vacation trips

Sergei

Customer experience lead

At Multilogin, we make sure that only the best people join us. These are the ones who have a passion for gaining new knowledge, utilizing and sharing their own experience, and building the strongest team and a unique product. If you share our passion, then you are the one that we are looking for.

You’re a good fit if you:

  1. Are a native Mandarin Chinese speaker
  2. Have excellent spoken and written communication skills in English
  3. Have 2 or more years of technical customer support experience
  4. Have previously worked as a team lead or project manager
  5. Are able to troubleshoot hardware and software issues
  6. Have knowledge of computer hardware and networking systems
  7. Are punctual and attentive to details
  8. Are able to multitask
  9. Are flexible in your working hours and able to work in mornings, evenings and weekends
  10. Live in Tallinn or are willing to relocate to Tallinn

Sounds like YOU?

Hit the APPLY button and let’s talk!

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