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Technical Support Specialist (Portuguese-English)

Remote
  • Rio de Janeiro, Rio de Janeiro, Brazil
  • São Paulo, São Paulo, Brazil
  • Belo Horizonte, Minas Gerais, Brazil
  • Brasília, Minas Gerais, Brazil
  • Porto Alegre, Rio Grande do Sul, Brazil
  • Batumi, Tbilisi, Georgia
  • Belgrade, Beograd, Serbia
  • Beograd, Beograd, Serbia
  • Beograde, Beograd, Serbia
  • Chișinău, Chișinău, Moldova, Republic of
  • Erevan, Erevan, Armenia
  • Moscow, Moskva, Russia
  • Podgorica, Podgorica, Montenegro
  • Remote, Tbilisi, Georgia
  • Sofia, Sofia, Bulgaria
  • Tbilisi, Tbilisi, Georgia
  • Yerevan, Erevan, Armenia
+16 more
Growth & CX

Job description

In our engineering team, we focus on creating under-the-radar identity protection and automation solutions that safeguard our users' privacy online. In Multilogin, we create an application to help people automate and scale online businesses and help users working with affiliate, e-commerce, SMM, crypto or similar industries through web browser automation.


Be the hero who saves the day by providing technical investigation, information and resolution to complex customer inquiries related to account status, billing information and reproducing weird setups and behaviors that the customers face in the day-to-day use of our products.

You will be both helping the customer support team with information / documentation and talking directly with customers to help them out with configuration and deeper technical issues.


Responsibilities:

  • Provide technical support to customers through various channels including Email, Live chats, Telegram, Skype call, TeamViewer, etc;
  • Handle billing related operations
  • Assist the sales team in driving new sales and managing renewals
  • Assist users with all automation-related questions and issues
  • Educate users about our product to enhance their understanding and user experience
  • Proactively follow up on unresolved issues and ask users for feedback
  • Proactively provide insights from users and current working processes
  • Report bugs and feature requests
  • Follow up on bugs reported by users to resolve issues and provide sufficient info
  • Pass documentation requests to the documentation team
  • Perform various other tasks including but not limited to software testing as required

Job requirements

  • 1+ year of work experience in technical support or relevant technical background is required
  • Excellent spoken and written communication skill in English and Portuguese
  • Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts)
  • Strong empathy skills
  • Strong desire to help users and solve any kind of issues
  • Knowledge about SQL databases and queries, Python
  • Excellent communication and problem-solving skills

    Nice to have:
  • Knowledge about Selenium or Puppeteer for automation

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