As a Junior Technical Support Specialist at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. Your role goes beyond answering queries - you're a tech-savvy problem solver who will collaborate with teams across the company to deliver outstanding support. 

Responsibilities:

• Provide timely and empathetic support to customers through chats, emails, and Telegram, ensuring their issues are resolved with a high level of satisfaction
• Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience
• Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base
• Follow and contribute to the development of support processes and guidelines 
• Collaborate closely with the Sales team in managing renewals
• Share insights and feedback to improve the product and service and contribute to long-term solutions

Requirements:

• 1+ years of experience in a technical support role
• Excellent spoken and written communication skill in English AND Russian
• Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts in EU time zone)
• Strong empathy skills
• Knowledge of SQL queries and Python
• Nice to have: knowledge of Selenium or Puppeteer for automation.