Customer Support Specialist (Mandarin Chinese-English, Remote)

Multilogin helps companies see the Internet through millions of computers. It’s a completely new terrain waiting for you to make an impact.

We’re looking for a people-oriented person who’s no stranger to technical topics to help us make our users happy. This is a great opportunity to become a team member of a fast-growing company revolving around focused hard work, growth, fun, and adventure.

Challenge accepted?

Examples of what you’ll do:

  1. Provide customer support to users via email, live chat, and Skype
  2. Investigate user problems and prepare reports for developers
  3. Connect with users through TeamViewer and investigate their issues
  4. Learn and document information about users
  5. Establish personal relationships with key customers
  6. Participate in software testing

 

As you grow into the role, you’ll have opportunities to challenge yourself in other areas like quality assurance, technical support, sales, and marketing.

To help you excel, you’ll get:

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To attend conferences for free

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To take courses on Udemy and Coursera

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Unlimited days of vacation

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€1,000/year personal development budget

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Home office budget

Sergei

Customer experience lead

At Multilogin, we make sure that only the best specialists join us. These are people who have a passion for gaining new knowledge, utilizing and sharing their own experience, and building the strongest team and a unique product. If you share our passion, then you are the one that we are looking for.

You’re a good fit if you:

  1. Have excellent spoken and written communication skills in Mandarin Chinese and English
  2. Have 2 or more years of IT-related customer support experience
  3. Have previous experience in compiling and translating documentation from Mandarin Chinese to English and vice versa
  4. Preferably have technical customer support experience
  5. Are punctual and attentive to details
  6. Are able to multitask
  7. Are flexible in your working hours

Sounds like YOU?

Hit the APPLY button and let’s talk!

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